Terms and Conditions


Last Updated: 02/03/26

Welcome to CaseViva. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to the terms outlined below.

If you do not agree with these Terms and Conditions, please do not use our website.

1. General Information

CaseViva operates as an online retailer offering phone accessories. Throughout the website, the terms “we”, “us”, and “our” refer to CaseViva. By using this site, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to review this page periodically for updates.

2. Products and Pricing

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time.

We make every effort to display product descriptions and images accurately. However, we cannot guarantee that colours or product appearance will be exactly as shown on your device.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products without prior notice.

3. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorised to use the payment method provided.

  • You understand and accept our shipping and delivery timelines.

We reserve the right to refuse or cancel any order for reasons including suspected fraud, unauthorised transactions, or pricing errors.

If we cancel your order after payment has been processed, you will receive a full refund.

4. Shipping

We offer worldwide shipping with estimated delivery times of 5–10 business days.

Delivery times are estimates only and may vary due to external factors such as customs delays, courier disruptions, or incorrect shipping information provided at checkout.

CaseViva is not responsible for delays caused by postal carriers or customs authorities.

For full details, please refer to our Shipping Policy.

5. Returns and Refunds

Please refer to our separate Returns & Refund Policy for detailed information regarding eligibility, timeframes, and procedures.

We reserve the right to refuse returns that do not meet our policy requirements.

6. Intellectual Property

All content on this website, including logos, designs, text, images, graphics, and branding, is the property of CaseViva and may not be copied, reproduced, or distributed without prior written permission.

Unauthorised use of our intellectual property may result in legal action.

7. Limitation of Liability

To the fullest extent permitted by law, CaseViva shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability shall not exceed the total amount paid for the product purchased.

8. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of United Kingdom, without regard to conflict of law principles.

9. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Email: service@caseviva.com
Business Name: CaseViva