Payment Policy

Last Updated: 02/03/2026

At CaseViva, we aim to provide a secure, transparent, and straightforward payment process for all customers.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We accept the following payment methods:

  • Debit and credit cards (Visa, Mastercard, American Express, where available)

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other secure payment options displayed at checkout

All payments must be made in full at the time of purchase.

2. Payment Processing

All payments are processed securely through trusted third-party payment providers. CaseViva does not store or have direct access to your full card details.

Payment information is encrypted and handled in accordance with industry security standards.

3. Currency

All prices on our website are displayed in GBP (£) unless otherwise stated.

If you are purchasing from outside the United Kingdom, your bank or card provider may apply currency conversion fees or international transaction charges. CaseViva is not responsible for these additional fees.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email confirms that we have received your order request.

We reserve the right to cancel or refuse any order if:

  • Payment is not authorised

  • Fraud or unauthorised activity is suspected

  • There is a pricing or product listing error

If your order is cancelled after payment has been taken, you will receive a full refund to your original payment method.

5. Payment Security

We take reasonable steps to ensure that all transactions on our website are secure. However, customers are responsible for ensuring that their payment details are entered correctly and that their account information remains confidential.

CaseViva is not liable for losses resulting from unauthorised access to your payment information where this is outside of our control.

6. Refunds

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for refunds to appear in your account, depending on your bank or payment provider.

For full details, please refer to our Returns & Refund Policy.