Frequently Asked Questions
About CaseViva
Who is CaseViva?
CaseViva is a UK-based company offering high-quality, stylish, and protective phone cases for a wide range of smartphone brands.
Where are you located?
We are based in the United Kingdom and ship both domestically and internationally.
Do you have a physical store?
No, we operate exclusively online. This allows us to offer competitive prices and a wider product selection.
Products
What phone brands do you support?
We offer cases for iPhone, Samsung Galaxy, Google Pixel, OnePlus, Huawei, and many other popular models.
Do you offer cases for older phone models?
Yes, we stock cases for many older devices. If you can't find your model, please contact us for assistance.
Are your cases compatible with wireless charging?
Most of our cases support wireless charging. Compatibility is clearly stated on each product page.
Orders & Shipping
How long does shipping take?
UK standard shipping: 5–7 business days
International shipping: varies by destination
Do you offer free shipping?
Yes, we offer free standard UK shipping on orders over £25.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placement. After that, processing begins.
Returns & Support
What is your return policy?
We offer a 30-day money-back guarantee. Items must be returned in original condition.
How do I contact customer support?
You can reach us via email, phone, or live chat.
Support hours: Monday–Friday, 9am–6pm GMT
Sustainability
What is your packaging made from?
We use recyclable and biodegradable materials wherever possible, including recycled cardboard shipping boxes.
Payments & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes, all transactions are protected using SSL encryption. We do not store full payment card details.
Business & Bulk Orders
Do you offer bulk or corporate orders?
Yes, we provide bulk pricing and custom branded cases for businesses. Contact us for a quote.