Shipping Policy

Thank you for shopping with CaseViva. We are committed to providing a smooth and reliable delivery experience for all customers worldwide.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please note that processing times may be slightly extended during peak seasons, promotions, or high-demand periods.

Shipping Times

We offer worldwide shipping with estimated delivery times of:

5–10 business days

Delivery times are estimates and may vary depending on your location, local postal services, customs procedures, or unforeseen delays beyond our control.

Shipping Costs

We offer free standard shipping worldwide. Any additional shipping options, if available, will be displayed at checkout.

Tracking Information

Once your order has been shipped, tracking information will be sent to your email. Please allow up to 48 hours for tracking updates to appear in the system.

Customs & Import Fees

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.

Incorrect Address Information

Please ensure all shipping details are correct at checkout. CaseViva is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your order has not arrived within 10 business days of dispatch, please contact us at service@caseviva.com, and our team will assist you as quickly as possible.