Privacy Policy


Last Updated: 02/03/2026

CaseViva ("we", "us", "our") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Who We Are

CaseViva operates as an online retailer of phone accessories within the United Kingdom.

For the purpose of data protection laws, CaseViva is the data controller of your personal information.

Contact details:
Email: service@caseviva.com
Business Name: CaseViva
Location: United Kingdom

2. Information We Collect

We may collect and process the following personal data:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

Payment Information

Payments are processed securely via third-party payment providers. We do not store full card details.

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Website usage data

  • Cookies and tracking data

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – To process and deliver your orders

  • Legal obligation – To comply with tax and accounting requirements

  • Legitimate interests – To improve our website, prevent fraud, and operate our business

  • Consent – For marketing communications (where you opt in)

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders

  • Provide order confirmations and shipping updates

  • Respond to customer service enquiries

  • Improve our website and user experience

  • Prevent fraud and maintain security

  • Send promotional emails (if you have opted in)

We do not sell your personal data.

5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting and analytics providers

  • Professional advisers (where necessary)

All third parties are required to process your data securely and in accordance with UK data protection laws.

6. International Transfers

If any of our service providers are located outside the UK, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (for marketing)

To exercise any of these rights, please contact us at [Insert Support Email].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

9. Cookies

Our website uses cookies to enhance functionality, analyse traffic, and improve user experience. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.